{"id":1511,"date":"2025-10-08T10:36:28","date_gmt":"2025-10-08T08:36:28","guid":{"rendered":"https:\/\/nortsom.com\/?page_id=1511"},"modified":"2026-02-01T12:55:25","modified_gmt":"2026-02-01T11:55:25","slug":"terminos-y-condiciones","status":"publish","type":"page","link":"https:\/\/nortsom.com\/en\/terminos-y-condiciones\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1511\" class=\"elementor elementor-1511\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7396b9 e-flex e-con-boxed e-con e-parent\" data-id=\"d7396b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2dfa2f elementor-widget elementor-widget-text-editor\" data-id=\"e2dfa2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"217\" data-end=\"238\">Shipping policy<\/h2><p data-start=\"240\" data-end=\"365\">At Nortsom we work with limited productions and careful processes, so each order is prepared with care and calm.<\/p><p data-start=\"367\" data-end=\"597\">Orders are processed within <strong data-start=\"406\" data-end=\"431\">1 to 3 working days<\/strong> from confirmation of purchase, except in the case of products in <strong data-start=\"501\" data-end=\"514\">pre-order<\/strong>, The estimated delivery time will be clearly indicated on the product sheet.<\/p><h3 data-start=\"599\" data-end=\"620\">Domestic shipments<\/h3><p data-start=\"621\" data-end=\"689\">Deliveries are made from Spain by registered courier.<\/p><ul data-start=\"691\" data-end=\"910\"><li data-start=\"691\" data-end=\"791\"><p data-start=\"693\" data-end=\"791\"><strong data-start=\"693\" data-end=\"715\">Peninsular Spain:<\/strong> estimated delivery in <strong data-start=\"736\" data-end=\"762\">24-72 working hours<\/strong> once the order has been shipped.<\/p><\/li><li data-start=\"792\" data-end=\"910\"><p data-start=\"794\" data-end=\"910\"><strong data-start=\"794\" data-end=\"840\">Balearic Islands, Canary Islands, Ceuta and Melilla:<\/strong> delivery times may vary and will be displayed during the checkout process.<\/p><\/li><\/ul><h3 data-start=\"912\" data-end=\"938\">International shipments<\/h3><p data-start=\"939\" data-end=\"1150\">We ship internationally to different countries.<br data-start=\"992\" data-end=\"995\" \/>The <strong data-start=\"999\" data-end=\"1029\">delivery times and costs<\/strong> vary depending on the destination and will be calculated automatically during the checkout process before finalising the order.<\/p><p data-start=\"1152\" data-end=\"1367\">Please note that for international shipments outside the European Union, the following may apply <strong data-start=\"1245\" data-end=\"1287\">taxes, duties or customs duties<\/strong>, These are at the customer's expense and are not included in the price of the order.<\/p><h3 data-start=\"1369\" data-end=\"1382\">Pre-order<\/h3><p data-start=\"1383\" data-end=\"1490\">The products available in <strong data-start=\"1412\" data-end=\"1425\">pre-order<\/strong> will be shipped within the time period indicated in the product description.<\/p><p data-start=\"1492\" data-end=\"1646\">If an order includes both in-stock and pre-order items, shipment will be made when the order is complete, unless otherwise stated.<\/p><h3 data-start=\"1648\" data-end=\"1674\">Order tracking<\/h3><p data-start=\"1675\" data-end=\"1845\">Once the order has been shipped, you will receive a confirmation email with tracking information so that you can check the status of your shipment at any time.<\/p><h3 data-start=\"1847\" data-end=\"1872\">Additional information<\/h3><p data-start=\"1873\" data-end=\"1993\">Delivery times are estimates and may be affected by periods of high demand or for reasons beyond Nortsom's control.<\/p><p data-start=\"1995\" data-end=\"2123\">If you have any questions about your order or your shipment, please contact us and we will be happy to help you.<\/p><hr data-start=\"2125\" data-end=\"2128\" \/><h2 data-start=\"161\" data-end=\"176\">Returns<\/h2><p data-start=\"178\" data-end=\"334\">At Nortsom you have a time limit of <strong data-start=\"213\" data-end=\"234\">14 calendar days<\/strong> from the delivery date of your online order to request a return and get a refund.<\/p><p data-start=\"336\" data-end=\"448\">During the month of <strong data-start=\"354\" data-end=\"367\">December<\/strong>, The deadline for refunds will be extended until <strong data-start=\"415\" data-end=\"429\">9 January<\/strong> of the following year.<\/p><p data-start=\"450\" data-end=\"642\">The <strong data-start=\"453\" data-end=\"487\">first return is free of charge<\/strong>. From the second return associated with the same order, the shipping costs will be borne by the customer and will be deducted from the amount to be refunded.<\/p><p data-start=\"644\" data-end=\"803\">Any complaint related to the delivery of the products must be communicated within a maximum time limit of <strong data-start=\"751\" data-end=\"772\">14 calendar days<\/strong> from receipt of the order.<\/p><p data-start=\"805\" data-end=\"1063\">Items must be returned in their <strong data-start=\"844\" data-end=\"863\">original state<\/strong>, We reserve the right to refuse returns that do not comply with these conditions. We reserve the right to refuse returns that do not meet these conditions.<\/p><h3 data-start=\"1065\" data-end=\"1094\">Pre-order returns<\/h3><p data-start=\"1095\" data-end=\"1297\">Products purchased in <strong data-start=\"1123\" data-end=\"1136\">pre-order<\/strong> products may be returned under the same conditions and within the same deadlines as indicated above. The return period will start from the date of delivery of the order.<\/p><p data-start=\"1299\" data-end=\"1470\">Once the return has been received and approved, the <strong data-start=\"1345\" data-end=\"1411\">reimbursement shall be made within a maximum of 14 calendar days.<\/strong>, using the same payment method used for the purchase.<\/p><p data-start=\"1472\" data-end=\"1654\">To initiate a return or if you need more information, you can contact our <strong data-start=\"1571\" data-end=\"1606\">customer service<\/strong>, We will tell you the steps to follow.<\/p><p data-start=\"2485\" data-end=\"2605\">For any questions regarding shipping, payment or returns, you can write to us:<br data-start=\"2576\" data-end=\"2579\" \/>\ud83d\udce7 <strong data-start=\"2582\" data-end=\"2605\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2584\" data-end=\"2603\">contact@nortsom.com<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de env\u00edos En Nortsom trabajamos con producciones limitadas y procesos cuidados, por lo que cada pedido se prepara con atenci\u00f3n y calma. Los pedidos se procesan en un plazo de 1 a 3 d\u00edas laborables desde la confirmaci\u00f3n de la compra, salvo en el caso de productos en pre-order, donde se indicar\u00e1 claramente el [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":14,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1511","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>T\u00e9rminos y condiciones - NORTSOM<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"T\u00e9rminos y condiciones - NORTSOM\" \/>\n<meta property=\"og:description\" content=\"Pol\u00edtica de env\u00edos En Nortsom trabajamos con producciones limitadas y procesos cuidados, por lo que cada pedido se prepara con atenci\u00f3n y calma. 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